Refund Policy

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Refund Policy for Credit Card Purchases

At Hello Hungry Meals, we strive to provide exceptional service and satisfaction to all our customers, including those who utilize our meal subscription service. 

We understand that circumstances may arise where you may need to request a refund for your purchase. 

Please review the following refund policy carefully:

1. Refund Eligibility:

   - Refunds are only applicable to transactions made using a credit card on our website or through our mobile application.

   - Refund requests must be submitted within 7 days of the original purchase date.

2. Refund Criteria:

   - Refunds will be considered under the following circumstances:

     - Quality Issues: If the meals delivered do not meet our quality standards or if there are any issues with the ingredients.

     - Service Disruption: In the event of a service disruption or inability to fulfill your meal subscription for a prolonged period.

     - Technical Errors: If there are any technical errors or discrepancies in billing that result in overcharging.

   - Refunds will not be issued for personal taste preferences or dietary changes after the purchase.

3. Refund Process:

   - To request a refund, please contact our customer support team at yesiwant@hellohungrymeals.com or through our customer service hotline.

   - Please provide detailed information regarding the reason for the refund request along with any supporting documentation or evidence.

   - Our team will review your request and respond to you within 10 business days with the outcome of your refund request.

4. Refund Method:

   - Approved refunds will be issued back to the original method of payment used for the transaction, typically within 10 business days from the approval date.

   - Please note that it may take additional time for the refund to reflect on your credit card statement, depending on your financial institution.

5. Cancellation Policy:

   - If you wish to cancel your meal subscription, please refer to our cancellation policy outlined in our Terms of Service.

   - Cancellations made within 7 days of the next billing cycle may not be eligible for a refund for that particular cycle.

6. Contact Us:

   - If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team for assistance.

Note: Our refund policy is designed to ensure fairness and transparency in our transactions while prioritizing customer satisfaction. We appreciate your understanding and cooperation in adhering to these guidelines.